SHIPPING AND DELIVERY POLICY

Order Processing and Delivery Times

  • Order Processing: Orders are typically processed within 3 to 7 business days after an order is placed. Processing times may vary based on the product and order volume. If there is a significant delay in processing your order, we will notify you as soon as possible.
  • International Delivery: International shipping generally takes between 3 to 10 business days. Delivery times may vary depending on the product and the destination country. Some remote or restricted areas may experience longer delivery times, and in certain cases, delivery may not be possible. If we are unable to deliver to your location, we will contact you to discuss alternative arrangements.

International Shipping and Additional Charges

  • Duties, Taxes, and Customs Fees: International shipments may be subject to import duties, taxes, tariffs, and customs fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the purchase price or shipping costs. We recommend that customers check with their local customs office to understand any potential charges before placing an order.
  • Handling of Returned Packages: If a package is refused by the recipient or returned to us due to unpaid duties, taxes, or customs fees, a refund will be issued for the order value minus the international shipping costs. Please note that international shipping fees are non-refundable, and the customer will be responsible for any return shipping costs.

Order Tracking
Customers can track the status of their orders through our website by using the “Track Your Order” feature. This tool allows you to stay informed about the progress of your delivery and expected arrival times.

Customer Responsibility
Customers are responsible for providing accurate shipping information. If incorrect information is provided and the package is undeliverable, the customer will be responsible for any additional shipping charges that may apply.

Shipping Restrictions
Delivery to certain remote or restricted areas may not be possible. In such cases, we will contact you to discuss alternative delivery options or cancel the order if necessary.

Delay and Force Majeure
In the event of shipping delays due to factors beyond our control, such as natural disasters, pandemics, or political unrest, we will do our best to keep you informed. However, we are not liable for any delays caused by such events. Customers may contact us through the “Contact Us” section on our website for assistance in these situations.

Insurance
For high-value orders, we recommend considering shipping insurance to protect against loss or damage during transit. Please contact us if you wish to add insurance to your shipment.

Sustainable Packaging
We are committed to sustainability and use eco-friendly packaging materials wherever possible. Our packaging is designed to protect your items while minimizing environmental impact.

Special Delivery Requests
If you have any specific delivery requirements, such as a preferred delivery time or signature upon delivery, please include these details at the time of your order. We will do our best to accommodate these requests, subject to logistical feasibility.

Damage and Loss During Transit
In the unlikely event that your order is damaged or lost during transit, please contact us immediately. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund depending on the circumstances.

Legal Compliance
Our Shipping and Delivery Policy complies with all applicable laws and regulations, including international trade laws. Customers are responsible for ensuring that their purchase and shipping comply with local laws in their country.

Customer Support
If you have any questions about your order or need assistance, please contact us through the “Contact Us” section on our website. Our customer support team is available to assist you and ensure your satisfaction.