Privacy Policy

Last updated: 2024.08.30

This Privacy Policy explains how we collect, use, and share your Personal Information when you visit or make a purchase from our website. We are committed to protecting your privacy and ensuring your personal data is handled securely.

Collecting Personal Information

When you visit our website, we may collect certain information to ensure we can provide you with the best possible service. The types of information we collect include:

  1. Device Information

    • Examples: IP address, browser type, device type, operating system version, access times, and information about how you interact with our website.
    • Purpose: To help us optimize the performance and user experience of our website, ensuring it functions correctly on your device.
    • Collection Method: Automatically collected through cookies and other tracking technologies.

  2. Order Information

    • Examples: Your name, shipping address, billing address, payment information (such as credit card numbers), email address, and phone number.
    • Purpose: To process your orders, provide products and services, communicate with you about your order status, process payments, and arrange logistics.
    • Collection Method: Collected directly from you during the order process.

  3. Customer Support Information

    • Examples: Information you provide when contacting customer support, such as order details and your contact information.
    • Purpose: To assist you with any issues or inquiries you may have regarding our website or products.
    • Collection Method: Collected directly from you when you contact us via email, phone, or website contact forms.

  4. Additional Information

    • Examples: Any extra information you voluntarily provide, such as feedback or responses to surveys.
    • Purpose: To improve our services and tailor our communications to better meet your needs.
    • Collection Method: Collected when you choose to provide this information.

Minors

Our website is not intended for individuals under the age of 14. We do not knowingly collect Personal Information from children under this age. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us immediately, and we will take steps to delete such information.

Sharing Personal Information

We do not sell or rent your Personal Information to third parties. We may share your information with third parties in the following situations:

  • Service Providers: We may share your information with trusted partners who help us operate our website, process payments, provide logistics, or offer customer support. These partners are only allowed to access the information necessary to perform their services and must adhere to strict privacy standards.
  • Legal Requirements: We may disclose your information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.

Using Personal Information

We use your Personal Information for the following purposes:

  • To process and fulfill your orders;
  • To manage your account and order history;
  • To provide customer support;
  • To keep you informed about new products, services, and promotions (if you opt to receive such communications).

Your Rights

Depending on your location, you may have rights regarding your Personal Information, such as the right to access, correct, or delete the data we hold about you. If you wish to exercise these rights, please contact us using the contact details provided below.

Data Retention

We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

Security

We have implemented a range of technical and organizational measures to protect your Personal Information from unauthorized access, use, or disclosure. However, please note that no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will notify you through our website or other appropriate channels.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us at: