FREQUENTLY ASKED QUESTIONS (FAQ)
What should I do if I accidentally damage my item?
We value your choice to support HIBLINGBLING. If any manufacturing defects are detected within 30 days of your purchase, we offer complimentary repairs. For damages beyond this period, a tailored repair service is available for a fee. Please contact us via hiblingbling@outlook.com to initiate the evaluation process.
How should I care for my items?
Care instructions can vary significantly depending on the materials and craftsmanship of each item. We include general guidelines with each product, but for detailed and specific care advice, please refer to the care instructions provided with your purchase.
Can you ensure the products are free of imperfections?
At HIBLINGBLING, each item is crafted with care, using a variety of high-quality materials. While we strive to minimize imperfections, the handmade nature of our items means each piece is unique. We ensure that only items meeting our high standards are shipped.
Do you accept custom or personalized orders?
Absolutely! We are pleased to bring your unique visions to life. For more information on how to place custom or personalized orders, please visit our dedicated page here.
Do you provide international shipping?
Yes, HIBLINGBLING offers international shipping. Please note that all associated duties, customs, and taxes are the responsibility of the recipient. For more details on our shipping policies, please visit our dedicated shipping page here.
What is your return policy?
Due to hygiene and safety considerations, we do not offer refunds. However, we strive to ensure your complete satisfaction. For more information on returns and to find possible solutions if you are not satisfied with your purchase, please visit our returns page here.
What should I do if I don’t receive my order?
Once your package is on its way, the responsibility transitions to the carrier. For items not received, please directly contact the carrier using your tracking number. If an item is marked as “delivered” but not received, we kindly ask you to wait an additional 3 business days for resolution before seeking further assistance.